Delivery/Returns Policy
Delivery is free for posting in the UK.
If you would like something sent abroad, please see the section on Posting Overseas below.
If you are unhappy with any purchase, you can return it within 30 days of receipt. Please contact us and we will refund your account the original order total.
Personalised Prints: personalised prints that are specially made are unique to your requirements and cannot be resold, therefore after you have approved the proof for printing, a refund cannot be made.
If you would like something sent abroad, please see the section on Posting Overseas below.
If you are unhappy with any purchase, you can return it within 30 days of receipt. Please contact us and we will refund your account the original order total.
Personalised Prints: personalised prints that are specially made are unique to your requirements and cannot be resold, therefore after you have approved the proof for printing, a refund cannot be made.
Posting Glass Frames
Before you buy a framed print, please be aware of the following:
No matter how well we package your order, sometimes the glass in the frame does crack in transit. Our policy in this case is to pay up to £12 for a replacement glass panel from a framers/glaziers near to where you live. We will speak to the framers and arrange and pay for the repair as long as you can take the frame to them.
If you would rather not risk the glass being posted, you could always buy an unframed screenprint which is posted in a card tube.
If you have any queries, please do not hesitate to contact us.
No matter how well we package your order, sometimes the glass in the frame does crack in transit. Our policy in this case is to pay up to £12 for a replacement glass panel from a framers/glaziers near to where you live. We will speak to the framers and arrange and pay for the repair as long as you can take the frame to them.
If you would rather not risk the glass being posted, you could always buy an unframed screenprint which is posted in a card tube.
If you have any queries, please do not hesitate to contact us.
Posting overseas
We are happy to post items overseas however you will need to contact us first so we can work out the postage on the items, as our free delivery policy does not extend to outside the UK.
Please also bear in mind that we can't send glass through the post overseas and expect it to survive handling, so we do not post framed prints outside the UK (divvent fret pet, you can still buy an un-framed print in a postal tube).
Just use the Contact Us form and we will get back to you as soon as possible.
Thanks!
Please also bear in mind that we can't send glass through the post overseas and expect it to survive handling, so we do not post framed prints outside the UK (divvent fret pet, you can still buy an un-framed print in a postal tube).
Just use the Contact Us form and we will get back to you as soon as possible.
Thanks!
