Frequently Asked Questions
Can I order from overseas and get it delivered to a country outside the UK?
If you have a paypal account you can order from anywhere in the world. To have your order sent to you outside the UK we would ask that you contact us first using this link and we will calculate the postage costs - we will then create a payment button on the website to add to your order.
How can I pay for my order?
You can order online using paypal, but if you prefer you can contact us using the link here and you can ask to arrange to pay by electronic bank transfer (BACs) or you can send cash or a cheque (which will have to clear before we wend the order out). We also have a selection of our range at The Chantry, (Morpeth), The Bakehouse Gallery (Alnwick), Wooly Blue (Jesmond), The Links Art Gallery (Whitley Bay), Aln Gift Shop (Alnmouth), most Tourist Information Centres in North Northumberland, Drift (Seahouses), Shoreline Cafe (Craster).
If I'm not happy with what I receive can I return my order?
Yes, any order can be returned and as long as it is received in the same condition in which it was sent we will refund the full amount of your original order. We do not pay for returns postage. Please contact us for a returns address.
Can I buy the cushion cover only?
Yes, you can buy the outer cushion cover and not the duck feather inner for £30 but please use this link to contact us to order.
Where do you source your cushion inners and are they ethically sourced?
We order our cushion inners from a UK firm who buys them in from China who are certified assuring us that the duck feathers are not sourced from any live birds and are in fact a bi-product of the food industry.
Can you give me some information about your Destination/Dialect Screenprints
Our art prints are hand screen-printed in Northumberland. Each print is individually hand-pulled to create a high quality piece of artwork. Part of the beauty of screen printing is that each print may vary a little. The inks we use are manufactured to a very high standard and contain no lead, chrome or other heavy metal compounds. They have a long durability so prints will not fade for over 30 years.
Do we offer our products to trade buyers?
Yes, we are always looking to expand our selling base so please get in contact with us here.
If you have a paypal account you can order from anywhere in the world. To have your order sent to you outside the UK we would ask that you contact us first using this link and we will calculate the postage costs - we will then create a payment button on the website to add to your order.
How can I pay for my order?
You can order online using paypal, but if you prefer you can contact us using the link here and you can ask to arrange to pay by electronic bank transfer (BACs) or you can send cash or a cheque (which will have to clear before we wend the order out). We also have a selection of our range at The Chantry, (Morpeth), The Bakehouse Gallery (Alnwick), Wooly Blue (Jesmond), The Links Art Gallery (Whitley Bay), Aln Gift Shop (Alnmouth), most Tourist Information Centres in North Northumberland, Drift (Seahouses), Shoreline Cafe (Craster).
If I'm not happy with what I receive can I return my order?
Yes, any order can be returned and as long as it is received in the same condition in which it was sent we will refund the full amount of your original order. We do not pay for returns postage. Please contact us for a returns address.
Can I buy the cushion cover only?
Yes, you can buy the outer cushion cover and not the duck feather inner for £30 but please use this link to contact us to order.
Where do you source your cushion inners and are they ethically sourced?
We order our cushion inners from a UK firm who buys them in from China who are certified assuring us that the duck feathers are not sourced from any live birds and are in fact a bi-product of the food industry.
Can you give me some information about your Destination/Dialect Screenprints
Our art prints are hand screen-printed in Northumberland. Each print is individually hand-pulled to create a high quality piece of artwork. Part of the beauty of screen printing is that each print may vary a little. The inks we use are manufactured to a very high standard and contain no lead, chrome or other heavy metal compounds. They have a long durability so prints will not fade for over 30 years.
Do we offer our products to trade buyers?
Yes, we are always looking to expand our selling base so please get in contact with us here.
